The global effect of and challenges to business in 2020 is the very definition of “unprecedented.” While large enterprises enjoy the advantage of scale to redistribute focus and sustain demand for their goods and services, small- to medium-sized businesses may not be as lucky. For example, your favorite restaurants and retail shops, both local and national chains, have been hit in previously inconceivable ways, and are doing everything in their power to survive.

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your change management practice. Changes are necessary in ITSM. Whether standard or an emergency, if IT changes are not successful, the business could suffer in the long run. Performing changes allows IT pros and business leaders to be proactive when risks arise to minimize disruption and keep employees engaged in the work that counts.

There are two easy ways to make your cloud application faster and they’re homonyms; cash being the first and cache being the second. (Sorry, but not sorry, for the dad joke). The cloud makes it very easy to increase the amount of compute power and therefore performance associated of your cloud resources.

As networks become more distributed and complex, it’s becoming ever more challenging for IT professionals to track all the events happening on their networks. Still, it’s vitally important to do so—logging activity on an agency’s network is critical to determining who’s on the network, what applications they’re using, and whether those applications can compromise the network and user data.

Customer engagement with your company’s site and applications is critical to your business. That’s why the performance of those transactions is equally important. Customers need to be able to log in to your application. Prospects need to download your newest whitepaper. Site visitors need to register for your latest webinar. And most importantly, shoppers want to checkout seamlessly.

Monitoring your Azure cloud computing environment requires an understanding of each component of your Azure infrastructure and how they all interact. Cloud computing with Azure offers each of the three main advantages of cloud service providers: infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Combined, these three services provide a comprehensive cloud-based computing setup for any business.

For a website to succeed in 2020, it’s not enough for your content to be engaging. As we all spend more time online, we want websites to be fast and the experience to be seamless. Those that don’t will lose out on customers even if their content is top-notch. Cutting down on your website’s loading time is one of the best ways to improve the overall user experience (UX).

Monitoring your Java applications is an essential part of ensuring high availability and good performance. And yet, many Java developers hold off on practicing application performance management (APM) until they’ve already deployed their application to a test environment, or even to production. Perhaps they don’t have access to an APM solution with the right insights, or maybe they don’t have the time or resources to deploy to a temporary environment and wait for metrics to come in.

SolarWinds® Papertrail™ now supports SAML v2.0, which makes Papertrail even faster and easier to access. Using SAML authentication you can log into your Active Directory domain or intranet and have immediate access to Papertrail, with no additional login required. The new SAML support also enables you to enforce user identity verification policies. If you are interested in enabling SAML authentication, select Settings and scroll down to the new security area.