Operations | Monitoring | ITSM | DevOps | Cloud

It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness of the screen It was sitting there. That service desk ticket. The one you thought was finally resolved But it’s back, and with a vengeance Ready to wreak havoc on all involved. This is just the beginning of your nightmare And the scariest part, you haven’t even read.

Heaven on Earth would be a world with no outages. No slow load times. No failed switches or routers. No bandwidth issues. Just peace and quiet. But if nothing were to go wrong on a daily basis, what would IT pros spend their time doing? Outages make up a large part of an IT pro’s job. Monitoring networks and finding the source of outages can be time-consuming and take away effort from other tasks.

Protecting your identity is becoming more and more difficult. Though many people don’t stop to consider it, even the most minor conveniences can go hand in hand with an incredible amount of privacy loss. For example, Amazon recently debuted new hand scanners in stores in Seattle where you can scan your palm to make a purchase.

Every year brings new opportunities for federal IT professionals to reduce risk by addressing threats—both existing and emerging—with new tools, technologies, and tactics. This year has proven to be a little different, with the emergence of COVID-19 forcing federal agencies to make the jump to remote work. Although the world at large is currently working from home, bad actors from criminals to nation-state actors are still working, too.

How many applications do you use every day? On average, probably 20. Think about it—We use them to check email, to avoid traffic, to know if we need a coat, to order dinner, and to connect with friends and family. We use others to drive success for our organizations, to present new ideas, to close deals, and to take care of our customers. And this year, we used video conferencing apps to keep the world moving, streaming apps to keep ourselves sane, and online grocery apps.

IT asset management (ITAM) is a hot topic of 2020. Like almost everything else, managing lifecycle costs and minimizing risks has been a bit more complicated in recent months given the sudden shift to remote work and assets leaving the traditional workplace. It begs the question: are you maximizing the value from your current ITAM strategy? Let’s dive into this handy checklist of questions to help you answer the question above.

If you provide a web service or benefit from a provided service, there’s typically an agreement between the provider and customers to contractually bind the provider to meet a certain level of service, otherwise known as a Service Level Agreement (SLA). The provider needs to be sure they deliver quality site performance and they’re extremely reliable, at the risk of hurting their brand reputation and losing customers.