Operations | Monitoring | ITSM | DevOps | Cloud

Building Momentum with a Gold Stevie and Highest Ranking in AIOps Market Analysis

We are super excited this week to celebrate not just one but two major accolades: winning a Gold Stevie Award and achieving the highest ranking in every category of EMA’s new AIOps Radar Report. Resolve won the Gold Stevie in the Digital Process Automation Business Technology Solution category, which recognizes the best solutions for automating complex workflows and digital business processes.

IT Pros on the Future of Automation and AI in ITSM

Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other items you might be interested in buying. And if you’re on the site long enough, chatbots may appear asking if you have questions or need assistance locating something.

The CMDB Stages a Comeback with Insights from AIOps

The Configuration Management Database (CMDB) has always been a tricky beast to tame, despite having a longstanding presence in enterprise IT. Originally implemented to help track and manage ever-changing IT assets, the CMDB has a checkered past but is finally ready to shed its bad reputation thanks to new technology.

The Event-Driven Web is Not the Future

When you see a notification on your smartphone, your brain processes the request quickly and determines how to react. It’s an efficient process and your nervous system is built for this use case. By contrast, most Internet-connected systems work in a less event-driven architecture. If there’s a change in one service, you won’t know about it until you check.