Operations | Monitoring | ITSM | DevOps | Cloud

Each year, I look forward to Now at Work. When you’ve been doing this as long as I have, though, you look forward to some years more than others. Fortunately, this is one of those years, and the reason why is right there in its name. Has there ever been a more exciting time to explore what’s happening now at work?

We are thrilled to be named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms, based on Gartner’s evaluation of ServiceNow Now Platform App Engine (Orlando release). We believe this recognition validates our industry position and investment in the low-code application development space.

When I joined ServiceNow, IT Operations had what I’d call a “best effort” strategy—push hard, keep things running, meet your SLAs, and so on. This worked well enough, but that was hardly a formula for long-term success at scale.   We needed a new way of thinking that would move us from our traditional role as incident firefighter to that

Today we announced the expansion of our partnership with Microsoft to deliver elevated digital employee experiences that meet people where they are. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.

The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.

By now, you’ve heard a number of us at ServiceNow talk about the “workflow revolution.” The COVID-19 pandemic has made businesses rethink how they operate, engage employees, and serve customers.

ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool, to enhance COVID-19 contact tracing. The integration will use the Wi-Fi-enabled proximity reporting application to help organizations manage the return of employees to the workplace, as well as closely monitor workspaces, to maintain proper physical distancing. We’ve also added new capabilities to the ServiceNow Safe Workplace suite to make business travel safer and more manageable.