Operations | Monitoring | ITSM | DevOps | Cloud

Build your Service Desk in 5 minutes with InvGate

Apr 19, 2022 By InvGate In InvGate
5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.
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InvGate

How to Build a RACI Matrix for ITIL

Apr 12, 2022 By Emiliano Pardo Saguier In InvGate
Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.
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InvGate

Conflict Management and the Major Incident Management Process

Apr 11, 2022 By InvGate In InvGate
Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.
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InvGate

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Apr 7, 2022 By Steve Manjaly In InvGate
Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow niche are sticking to on-premise solutions. And the trend is expected to continue. In 2021 alone, the end-user spending in cloud computing was around 482 bn USD.
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InvGate

All About ITOPS: IT Operations Roles & Responsibilities

Apr 6, 2022 By Steve Manjaly In InvGate
IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.
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7 laws of UX to improve the experience of IT managers

Apr 5, 2022 By InvGate In InvGate
Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!
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InvGate

Keeping a Detailed Hardware Inventory: Best Practices

Apr 5, 2022 By Steve Manjaly In InvGate
Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.
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InvGate

Apple Zero-Day: How to Spot Devices to Update in Your Company in Seconds

Apr 2, 2022 By Matt Beran In InvGate
Just a couple of days after Google announced a high-risk zero-day vulnerability in Chrome, Apple disclosed two zero-day vulnerabilities affecting their operating system on both mobile and desktop devices. The company has already issued updates for its iOS and macOS users. The patched versions are as follows: As for the Apple zero-day exploits, they were reported anonymously.
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InvGate

5 Important Things To Consider Before Moving To a Cloud-Based ITSM Solution

Apr 1, 2022 By Ezequiel Mancilla In InvGate
It should come as no surprise that cloud-based ITSM solutions have become so popular. As we’ve explored in our comparative piece: they are easily deployable, they tend to be less costly as an upfront investment and they are highly customizable to fit different IT infrastructures and team functions when compared to their on-site equivalent.
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InvGate

How to use ITAM to support your IT support game

Mar 31, 2022 By Jorge Farah In InvGate
Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.
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