Operations | Monitoring | ITSM | DevOps | Cloud

Continual service delivery is key to a great customer experience and to building a good reputation. Service interruptions - besides affecting the customer experience - can be costly to the business. In a 2025 survey, 25% of respondents said that the hourly cost of a server outage for them was somewhere between $301,000 and $400,000. Besides this, failure of critical systems can bring businesses to a halt and can even cost lives.

In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware and software assets are available at the least cost to the organization. Through routine updates and upgrades, asset management ensures that the assets don’t face unnecessary or unexpected downtime. You can also reduce IT security risk with asset management.

As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.

ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.

Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.

Among all the inconveniences endemic to living in the 21st century, there are few as common as a faulty internet connection. Most everyone with internet access is familiar with the experience but perhaps less so with the reason why. There are several, but chief among them is packet loss. In this article, we’ll explore what packet loss is and show you some of the first steps to conducting a packet loss test. But first, let’s briefly review what a packet is.

When transferring data between systems, it's extremely important to preserve integrity and confidentiality. There are protocols and procedures to do so. One of them is the Secure Copy Protocol (SCP); which is a method designed to securely pass on digital information. The SCP protocol helps transferring files from a local to a remote host or between two remote hosts.

Two of the most important ITSM practices in today’s IT managerial landscape are asset management and configuration management. Since software and hardware components are at the heart of the service a company provides, understanding how these components work is vital in IT service management. It might sound tricky since management has so many branches that extend anywhere from a company’s resources to its partners, its data, processes, and suppliers.

Software Asset Management (SAM) is a topic that is seldom discussed in conversations about the importance of IT Asset Management. And yet it's a crucial part of every company's organizational efforts. This is because software is more than just installations.