When we began offering Grafana Cloud Metrics, we set a service level agreement (SLA) for 99.5% of requests to be completed within a few seconds. So we built an alert that would go off if more than 0.5% of requests were slower than a couple of seconds within a five-minute moving window. Sounds reasonable, right?

During the opening keynote of ObservabilityCON 2023 in London, we announced a range of new updates to make it easier and faster for the open source observability community to get started and scale their observability stacks.

As more organizations adopt observability at massive scale, they have also been grappling with rising costs. Over the past 12 months, we have been working on different solutions to help our users better understand and manage their observability stack, not to mention the bills that come with scaling it.