Operations | Monitoring | ITSM | DevOps | Cloud

Proactive reliability not only prevents costly outages, it also means your engineers are less stressed so they do their best work. Full transcript: It's not only helping when outages occur, but it's also helping reduce outages. It's this whole culture of blamelessness, right? And oftentimes, when you're in an environment where people are pointing fingers and saying, "Whose fault was it? And why is this thing broken?" and all these other things that are stressing you out.

Reliability doesn’t just happen if you build a good tool. It takes visibility and accountability to get results. FULL TRANSCRIPT:  One of the things I've observed over the last 10 years in the software engineering culture is this idea of kind of Field of Dreams DevOps. If you build it, they will come. And there's a lot of this in the developer tool space in particular. "Hey, if we just build a great tool and we make it easy to use, engineers will use it because they want to do the right thing.".

Anish Behanan from @CapgeminiGlobal talks about how reliability is more than just numbers—it’s about trust. Full transcript:  Reliability is a little bit more emotional than just numbers, right? How does a customer experience remain the same and is trustworthy?

Outages don’t have to be part of your life and engineers don’t have to burn out being a hero. Spread out your effort and build reliability without the drama. Transcript:  You should be great at dealing with outages, but your customers don't care. There's no medals here. No one should have incentive to be paged. There's nothing good about being in a war room for 10 days or in the holiday season in 12 hour shifts around the clock just in case something happens.

Amin Momin of @CapgeminiGlobal talks about reliability takes dedicated effort beyond just using the cloud and setting up failover. Full transcript: There are two misconceptions about reliability. One is people only think failover is reliability. Just doing the failover, that will be enough from the reliability point of view. That's the first one. And the second one: we are deployed into the cloud, so it is the service provider's responsibility to provide the reliability.

Reliability takes the whole team working together. Full transcript:  If you really want to get good at measuring your reliability, then you have to work together as a team. Once your software engineer organization has decided, "We're gonna test these applications to make sure that they have redundancy, availability, resilience." Just stick to that framework that you come up with as a team.

Proactive, regular reliability work is boring, repetitive, and EFFECTIVE. And if leadership wants the incredible results it brings, they have to encourage the right behavior.

Consistent systems are reliability systems according to Ganesh Seetharaman, Managing Director at @Deloitte. Full transcript:   Strong reliability is demonstrated when systems consistently work as expected even during peak demand or unexpected events. When issues do happen, they are resolved quickly and transparently so users experience minimal disruption. Reliability also means data integrity. No matter how much stress the system is under, information needs to be accurate and secure.