You have to talk about reliability failures to fix them

Gremlin Founder & CEO Kolton Andrus talks about how you can’t improve your reliability unless you’re willing to talk about it. Find out how to be reliable with Gremlin → https://www.gremlin.com/

FULL TRANSCRIPT:

 People don't want to talk about their failures. People don't want to share their outage numbers. Most people, most SaaS companies I talk to, are in the three nines world. Some are in the two nines world and they don't want to be shamed and they don't want to feel bad 'cause they're not up to where they think they should be.

So all this kind of contributes to people don't really want to talk about it and people don't really want to dig into it. But then that means, you know, it's hard to make the business case.

 I have a customer that just did this analysis. They're a large telecommunications well-known brand.

Everybody knows 'em. One of the things they did is they went and ran this analysis. They ran it with the services, the uptime, and the amount of times those services got paged. And their analysis was yes, the services that used Gremlin and Reliability Management were clearly paged less and more reliable.