Operations | Monitoring | ITSM | DevOps | Cloud

DORA Metrics are widely regarded as the gold standard for measuring the performance of software development teams. The metrics themselves though are generic, high-level pointers – they are not an instruction manual. Adopting the DORA approach is the first step down the path to continuous improvement. The next steps are deciding how the measures should be defined in the context of your own organisations processes and then figuring out how to retrieve (and present) the relevant data.

Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!

MongoDB is a popular NoSQL database used by many modern web applications. Once your web application is up and running, you might find you need to monitor the application data for operational purposes. For example, you may need to report on user sign-ups, or monitor for problems like invalid data. SquaredUp is an easy-to-use dashboard that plugs directly into your MongoDB database to visualize and monitor your data.

The idea of having a SquaredUp plugin for Grafana might seem a little bit unnecessary at first. They are both dashboarding products, so why would you want to create a dashboard about dashboards? The answer to this conundrum is that the SquaredUp Grafana plugin isn’t quite a matter of taking Grafana dashboards and recreating them on the SquaredUp canvas.

As the unsung hero of modern endpoint management, Microsoft Intune quietly ensures security, compliance, and seamless user experiences across a range of devices and platforms. Where many organisations go wrong, however, is not having the right tool to monitor and leverage Intune’s full potential. But for an organization relying on Intune, what tool should you use?

Dynatrace gives you incredibly deep observability data. But all that depth can bury the insights needed. In this blog, we show how to turn Dynatrace's complex telemetry into visual dashboards that actually make sense. Dynatrace is a leading observability and application performance monitoring (APM) platform, known for its deep insight into complex, modern cloud environments. With capabilities spanning infrastructure monitoring, real user monitoring, and security, Dynatrace offers powerful telemetry.

Microsoft Teams is a ubiquitous presence in workplaces all over the world. Prior to 2020, its usage was relatively moderate, with around 20 million users. However, global restrictions during the pandemic led to a 3,500% growth. Teams is now so central to business operations that Microsoft retired Skype in its favor. But this massive scale created a new problem – businesses needed better ways to monitor and report on their Teams usage.

ElasticSearch is one of the IT and software industry’s most established platforms for storing and analyzing log data. As its name suggests it also has a powerful search and analytics engine based on the ElasticSearch Query language. ElasticSearch itself is essentially a backend store, so if you want to explore and analyze your data, you will need a visualization layer such as SquaredUp and our ElasticSearch PlugIn.