The success of a business is dependent on two key components: a quality product/service that is being offered and a team that can market and communicate about that product/service effectively. However, that team needs to first be able to communicate with each other to brainstorm and strategize. With many businesses still working on a remote or hybrid model because of the global pandemic, digital communication has become an invaluable part of productivity.

Enterprise Management Associates (EMA) recently developed a report examining the business case for IT end-to-end observability and control and delved into how digital experience management was at the intersection of Microsoft 365 services and IT. Below you will find some excerpts from their report that detail how Martello solutions are able to use digital experience monitoring to provide Microsoft 365 service excellence to our clients.

When internal IT teams are responsible for ensuring service uptime, it becomes a challenge with cloud applications like Teams – especially when you don’t know the root cause of an outage. The reality for most organizations relying on Microsoft Teams and other Office 365 cloud services is that there’s an innate expectation that service availability is going to be met; Microsoft has enough redundant infrastructure to ensure they can meet their 99.9% service level agreement.