On November 25, 2024, Microsoft 365 users experienced widespread disruption identified as MO941162, impacting access to critical services like Teams, Outlook, Exchange, and SharePoint. While Microsoft worked to resolve the issue, the downtime once again highlighted the importance of proactive monitoring and management. For businesses relying on Microsoft 365, staying ahead of such outages isn’t just a convenience—it’s a necessity.

Let’s face it: when Microsoft Teams goes down, it’s a nightmare for IT teams with everyone asking ‘is there a Microsoft Teams outage’? Today’s Microsoft outage was a stark reminder of this reality. Organizations relying on Microsoft 365 were hit hard, scrambling to manage the fallout. But what if you didn’t have to scramble?

Whether your organization is migrating from a different platform or adopting a collaboration solution for the first time, choosing Microsoft Teams has clear benefits. It provides the opportunity to consolidate all your productivity and collaboration tools in a single environment — especially if you’re already using Microsoft 365 — and to take advantage of licensing cost benefits. But migrating to any new software is also a precarious time, and Teams is no exception.

Microsoft Teams has become one of the most essential tools for collaboration and communication in the past few years. However, because of its now critical nature, Teams issues can cause big productivity problems in your business. Worse still, when those issues go unreported, IT departments are left well and truly in the dark.

Organizations have invested billions in tools to make hybrid work as effective, productive and rewarding as it can be. That includes spending on premium solutions like dedicated Microsoft Teams Rooms that provide rich communication and collaboration capabilities. A single Teams Room can cost anywhere from $2,000 to $60,000. The higher that price tag climbs, the more pressure IT departments are under to ensure seamless performance and an exceptional user experience.