In this series of articles, we are reviewing in detail the PSTN routing for Microsoft Teams voice. In the previous article, we reviewed the challenges IT teams can face when mixing Microsoft Teams, PBXs and PSTNs. Now, let’s take a deeper look at the complexity and potential points of failure in the PSTN supply chain.

Martello recently commissioned EMA to conduct an entirely independent exploration of the state of Microsoft 365 and how enterprises are managing its performance and user experience in today’s modern workplace. With special attention given to Microsoft Teams, EMA set out to gauge the criticality, impact, performance, management, challenges, and best practices of Microsoft 365.

The work landscape has changed dramatically over the past two years and it has been a challenge for an organizations IT teams to keep the workforce connected. For many businesses, Microsoft Teams has become a core part of their efforts to keep connected but supporting the Microsoft Teams infrastructure has been something many IT departments have had to learn on the fly. Pre-pandemic, businesses might have had thousands of employees working in a handful of offices.