If you want performance snapshots for the endpoints that access your organization’s Microsoft 365 and Teams solutions, Microsoft provides a good array of tools to do the job, including Call Quality Dashboard, Teams Admin, Teams Room Pro Dashboard and Service Health. But what happens at those endpoints is only a small part of your users’ digital experience. And managing that digital experience is an increasingly big accountability for most IT departments. So what are the gaps?

Enterprise IT departments ended 2024 under more pressure than ever to ensure excellent Microsoft Teams and Microsoft 365 performance. With hybrid work booming, AI everywhere, and businesses increasingly concerned about rising costs, expectations are only likely to intensify in the year ahead.