Catchpoint has always embraced new technologies and ideas. We offer a powerful monitoring platform with advanced features such as tracking digital performance from across the globe, capturing analytical data and the ability to get notified across various channels. With all these inbuilt features in hand, Catchpoint encourages its customers to build new monitors and integration that consumes monitoring data that are tailored to specific use cases.

For today’s tech tip, we’re going to focus on our Endpoint Monitoring Client and two specific use cases: Wi-Fi and application health. With so much of the workforce working remotely, Endpoint Monitoring is an essential tool to help smooth the transition. According to recent research from Gartner, nearly half of US employees will continue to work remotely for at least some of the time post-pandemic.

The whole internet spins across different domains but when we talk about the backbone suite of every organization, MS Office 365, is for sure, one of the biggest contenders. Just like the recent Century Link/Lumen outage, we witnessed another major outage, this time Microsoft O365. This month might as well be considered a bad month for the internet, as we have seen a lot of daily used consumer services getting impacted like Reddit, Pinterest, Google Services, etc.

When something as ubiquitous as Google goes down, there is a lot of online frenzy with users tweeting and searching for updates on the issue. That’s exactly what we witnessed today between 9/24/2020 17:59:44 PST to 9/24/2020 18:23:20 PST. Multiple Google services like Mail, Drive, Meet, Hangouts experienced downtime. Frustrated users took to Twitter to report the outage and the tweets were captured by Websee. Users trying to access Google services got a 502 error screen.

Box is a leader in Cloud Content Management, providing users easy access to their information and a secure platform to share and collaborate. Box delivers its cloud-based product via web applications, integrations with partner solutions such as Microsoft Office 365 and G Suite, and publicly exposed and supported APIs that enable customers and partners to integrate Box into their systems. As with any SaaS application, performance, reliability, and availability are critical to the business.

Last week, Catchpoint was one of the sponsors of Splunk’s half-day DevOps & Observability Best Practices event. It was a jampacked conference that examined what observability is, its key drivers, and how observability and monitoring exist “like two peas in a pod”, perfect compliments to one another in enabling enterprise to better understand overall systems behavior and health.

Last month, Catchpoint’s CEO, Mehdi Daoudi, took part in episode 3 of the MIT Sloan CIO Digital Learning Series focused on the post-pandemic workplace and customer experience. Episode 4, which took place over Zoom on Wednesday, September 9th, picked up where last month left off with a candid discussion between business leaders, consultants and MIT academics about the ongoing challenges enterprise is experiencing due to COVID-19 and how business leaders and others are handling them.

Monitoring plays a critical part in the success of any business that relies on its digital services. Businesses want to understand the end-user experience, which enables or hinders good end-user experience, and how it relates to their business revenue. It plays a crucial role in answering some critical questions. Interestingly, our recent 2020 CIO Survey results highlight how the monitoring approach adopted by top/bottom tier organisations impact the overall business metrics.

AT Internet, a digital analytics pioneer, helps companies measure and optimize the digital performance of their customers across all marketing channels. From data collection to in-depth analysis and the sharing of insights, AT Internet’s Analytics Suite Delta provides high-quality, GDPR-compliant data that optimizes decision-making company-wide.

The DevOps India Summit brings together some of the best thought leaders in the DevOps space to discuss and debate everything DevOps related. This year, the event was a virtual one, held in a virtual venue with a virtual lobby, exhibit hall, booths, and a virtual auditorium for speakers presenting online.

I’m incredibly excited about the future of Webpagetest and web performance testing in general with today’s announcement that Webpagetest and Catchpoint will be joining forces and I hope you’re as excited as I am for the possibilities it will bring.

The COVID-19 pandemic has been difficult for enterprises. Our CIO New Normal survey shows a litany of issues CIOs are dealing with. We discussed these challenges in our previous blogs here and here. But we also took note of the fact that some enterprises are actually doing quite well.

Cloud adoption has continued to push the momentum on digital transformation. The initial apprehension within enterprises on managing the disruption caused by the ongoing pandemic has slowly waned. Enterprises now have a clearer picture of the situation and are moving forward. The need for online collaboration and online meetings has forced most enterprises to rely more on cloud services for managing their workforce and to provide an environment that allows employees to work remotely.

Most businesses rely on communication and collaboration tools like email, Zoom, Teams, etc. So, staying connected over a reliable network can go a long way to increase efficiency and security in the day to day business. A corporate network that connects geographically dispersed users, from areas that could be anywhere in the world, is called an Enterprise WAN. Every enterprise has special use cases for certain network designs that meet the specific needs of the individual business.

In our last post on Catchpoint’s 2020 CIO New Normal Survey we talked about how COVID-19 is driving a “reverse industrial revolution” that is fueling a mass exodus from America’s biggest (and most expensive) cities. This week, we focus on a more pragmatic set of findings: the IT lessons that we can learn from those American enterprises that have fared the best during the COVID-19 pandemic.

Digital experience monitoring is only effective if incidents are detected immediately and the data aids in quick root cause analysis and resolution. To track the availability, reachability, performance, and reliability of each component in the application delivery chain, different teams within an organization, use multiple tools. Each of these tools generate huge volumes of data that can make it difficult to gain any meaningful insight or even to correlate relevant KPIs.

On August 30th CenturyLink/Level3 faced major IP outages across its Global Network. This incident adversely impacted all their customers, ISPs, and other digital services around the world.

Digital shopping has exploded over the last few months to levels no one could have planned for. Any kind of performance issue can negatively impact an eCommerce site and cause a drift in loyalty, bounce rates to go up and user conversions to go down. Not to mention how outages or slow page loading impacts employee productivity.

The COVID-19 pandemic has turned our world upside down. Unemployment has soared, entire industries have been impacted, and schools have been shut down. However, one huge change has remained under the radar. We’re on the cusp of witnessing the death of cities as we know them. To understand why let’s rewind to 1870: the start of the industrial revolution in the United States. Industrialization drove people from rural communities to cities.