Operations | Monitoring | ITSM | DevOps | Cloud

August 2020

Monitoring eCommerce - How to keep your Customers !!

Digital shopping has exploded over the last few months to levels no one could have planned for. Any kind of performance issue can negatively impact an eCommerce site and cause a drift in loyalty, bounce rates to go up and user conversions to go down. Not to mention how outages or slow page loading impacts employee productivity. In today’s tip, I’ll be going over the many traps that lie in wait that can steal away your eCommerce customers and why shifting to a proactive monitoring mindset is so important.

Employee Experience - Monitoring the Metrics That Matter

The shift to working remotely has made communication and collaboration tools, such as Zoom, Slack, and O365, an indispensable part of an employee’s workspace. Employees are no longer working within an office network where employee experience was reliable and more or less guaranteed. Instead, they are relying on their local ISP network to connect to everything and anything work-related and this has brought in a lot of vulnerabilities in an otherwise stable and secure workspace.

Takehan Technologies - Expanding Business in Asia Pacific with Catchpoint

Takehan Technologies builds, operates, and innovates software for a variety of European and North American businesses – such as those in online gaming and fintech. The Singapore-based software consultancy has decades of experience in the Asia Pacific region. The digital landscape of the region has more or less been challenged by the policies and unique web ecosystem built and supported by China.

Event in Review: MIT Sloan CIO Digital Learning Series - The Post-Pandemic Workplace and Customer Experience

Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led by Paul Michelman on customer experience strategies.

Measuring Employee Experience

In today’s tip of the day, we’ll look at the importance of measuring employee experience (EX) and the specific challenges of doing so with an all-remote workforce. In the video, I’ll walk you through how to look at your employees’ SaaS performance using Catchpoint’s dashboard, so you can see the level of detail available to you with Catchpoint’s endpoint monitoring solution.

8 Tips for SRE Wellness

When planning the SRE from home virtual even last month, one of the central themes was wellness and the need for self-care for SREs, especially during this time of crisis. Knowing how stressful an SRE’s day can be, combined that with a global pandemic and new working conditions, we knew we needed programming around SRE and IT wellness for SRE from Home. We’re all looking for ways to maintain a healthy work-life, but hearing this from your peers was especially important.

How a Financial Services Leader Gained Visibility with DEM

Maintaining digital performance has always been a tough balancing act for the Financial Services industry. Every transaction must be encrypted and secured; customer data must be stored safely without the risk of a breach. Security is given the highest priority, the additional processes in the service delivery chain can tax performance. Financial service providers must go the extra mile to ensure their network is resilient with high performance, availability, reliability, and reachability.

Monitoring CDN Cache Hit Miss Ratio

In today’s Tip of the Day, we are looking at validating the performance of your CDN cache vs. the CDN origin content. Having this information at your fingertips will allow you to verify that (i) your CDN service is improving performance for your end users; and (ii) they are adhering to your SLAs. Your CDN Monitoring solution needs to offer a comprehensive set of insights into regional performance problems, network routing challenges, and other overall performance issues, including origin vs.

Tip of the Day - CDN Hit or Miss ?

Understand how your CDN's are performing with regards to the number of Hits or Misses !!! Remember, if a browser requests a piece of content and the CDN has it cached, then it will deliver that content. This is referred to as a cache hit. However, if the content is not available on the Cache Server(s), then the CDN makes the request back to the Origin server, this is classified as a cache miss. You want cache hits, NOT misses

Maintaining Cybersecurity in the New Normal

The insidious spread of COVID-19 across the globe has accelerated changes to our way of life. The reliance on the internet saw a prodigious increase in March 2020 as people started relying on digital means to work, buy groceries, order food, and basically ensure they could stay home and stay safe! More people doing things online means more opportunities for cyber-attacks.

Measuring VoIP Quality with SIP and RTP

The pandemic has changed the way teams collaborate within an organization and between companies. With work from home becoming the new normal, employees are turning to new options for collaboration, meeting, training and onboarding have moved online. The office is now a virtual space. With the increasing demand for online meetings, it is even more important to monitor the health and performance of such meetings.

DNS Monitoring 101 - Troubleshoot Anycast DNS Issues

Today’s Tip of the Day is the final of three focused on Domain Name System (DNS) monitoring. In the rest of the series, we looked at how digital experience monitoring (DEM) can (i) help ensure users are served by the correct DNS server to reduce latency and (ii) help to guard against DNS-related attacks. In today’s post, we talk about Anycast DNS, the advantages it provides, the challenges it presents in relation to troubleshooting DNS issues, and how to overcome them with Catchpoint.