Many of us (indeed 1 billion plus users worldwide) rely on Microsoft for essential work activities and were impacted yesterday (Wednesday January 25, 2023) when the cloud service provider experienced a prolonged outage. Internet Resilience is a business priority because when critical workforce services like Microsoft go down, global teams are hugely disrupted.

Network outages are both common and expensive – usually far more expensive than people realize. Yes, the network is down and the organization is losing money, but do you really appreciate how much money? And how much an outage can actually cost on a per minute basis? It’s not only more than most people think, it’s something that can be mitigated fairly easily.

Each year of the SRE Report, there’s a trend or anti-pattern that leaps out and makes us pause and reflect. Last year, for example, we found a huge drop in global toil levels. With the whole world working from home for a full year, it made sense that global toil levels would drop, right? But this year, despite the great reopening underway, toil levels dropped even further - it's a paradox, one which no doubt will require its own scrutiny.