Operations | Monitoring | ITSM | DevOps | Cloud

December 2021

Incident Review - The Third AWS Outage in December: When it Rains, it Pours

The following is an analysis of the Amazon Web Services (AWS) incident on 12/22/2021. When it comes to major AWS outages, three times is certainly not the charm. For the third time in three weeks, the public cloud giant reported an outage, this time due to a power outage “within a single data center within a single Availability Zone (USE1-AZ4) in the U.S.-EAST-1 Region," according to the AWS status page. Here at Catchpoint, we first observed issues at 07:11 a.m.

Video Observability: Videoconferencing Runs the World-Here's How to Make Sure Yours Keeps Running

When it comes to work, we all know to put our best foot forward. However, as we increasingly rely on videoconferencing in our everyday work life, success also depends on being able to put our best face forward. Unfortunately, that can add up to a headache for IT when it comes to delivering flawless video experiences to a widely distributed workforce.

A Year of WebPageTest and Catchpoint: A Q&A with Tim Kadlec and Jeena James

Look out for our other video Q&As this week with Catchpoint co-founders, Mehdi Daoudi, CEO and Dritan Suljoti, Chief Product and Technology Officer. ‍Jeena: Can you tell us what you've been up to, what you've been doing with the team for the last couple of months, and how's it been so far with Catchpoint and WebPageTest?

A Year of WebPageTest and Catchpoint: A Q&A with Dritan Suljoti and Jeena James

As all of us at WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, WebPageTest, sat down for a Q&A with Dritan Suljoti, Chief Product and Technology Officer and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead at what's next! Hope you enjoy!

Incident Review: Another Week, Another AWS Outage

The following is an analysis of the Amazon Web Services incident on 12/15/2021. It may be the holiday season for most of us, but for AWS it appears to be Groundhog Day, Bill Murray style. For the second week in a row, the company reported an outage, this time affecting its US-West-2 region in Oregon and US-West-1 in Northern California.

A Year of WebPageTest and Catchpoint: A Q&A with Mehdi Daoudi and Jeena James

As WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, General Manager, WebPageTest, sat down for a Q&A with Mehdi Daoudi, CEO and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead to what's next! Hope you enjoy!

WebPageTest and Catchpoint: Our Year Building and Growing with the Community

WebPageTest recently completed a year as part of the Catchpoint family (yes, we acquired a company during the pandemic). In the past twelve months, we have built an entire WebPageTest team to power the developer experience around web performance. We’ve also launched initial premium experiences on the platform. Our developer community continues to contribute to the beloved open-source version, as well as share best practices with other users.

Why you Need WiFi Observability in the Era of Work From Anywhere

“Work from anywhere” is now a common occurrence. With so many companies now dependent on a distributed workforce, IT teams need to be able to quickly diagnose and troubleshoot WiFi problems. Moreover, they, themselves, are often working remotely. In order to successfully do their jobs, consistent WiFi is obviously essential for remote workers.

Incident Review - AWS Outages Crash Major Online Services - Including Amazon

The following is an analysis of the Amazon Web Services incident on 12/07/2021. Millions of users were affected by an Amazon Web Services outage that took down major online services such as Amazon, Amazon Prime, Amazon Alexa, Venmo, Disney+, Instacart, Roku, Kindle, and multiple online gaming sites. The outage, which originated in the US-EAST-1 region on Dec. 7, 2021, is still ongoing at the time of blog publication.