Operations | Monitoring | ITSM | DevOps | Cloud

Latest Posts

bigpanda

BigPanda's new self-service tools are primed to make integration onboarding even faster

BigPanda supports inbound integrations for alert ingestion out of the box; however, many IT organizations have older, rarer or custom-built tools that require a little more work upfront. Fortunately, BigPanda’s recently announced Open Integration Manager and Email Parser aim to streamline integrating these kinds of monitoring tools with the BigPanda platform.

bigpanda

RESOLVE '22: Customer experience in action

Companies go to extreme lengths to provide their customers the best possible experience—and every company’s concept of what makes a good experience is different. In our RESOLVE ’22 panel Customer experience in action we sat down with Translation.com Director of Strategic Initiatives Sridevi Matukumalli and Akamai Senior Director Harish Menon to talk about this notion.

bigpanda

RESOLVE '22: Observability and AIOps sitting in a tree

In our first session from RESOLVE ‘22, we were honored to have Darren Boyd and Satbir Sran from the Incubator podcast and ink8r think tank talk observability and AIOps with BigPanda’s Aaron Johnson. Both panelists are part of communities adopting open standards, and they regularly consult with organizations about how they can improve IT Operations and overall performance.

bigpanda

Fast track video series: Integrate ticketing and messaging tools with BigPanda

With distributed IT Operations becoming the norm, most enterprise teams struggle with communication and collaboration within and across the organization. Without the proper tools, staying on top of incidents can be challenging, quickly resulting in outages taking longer to resolve. The overall effect: increase in downtime-related costs and decrease in performance and availability of services making mean time to resolve (MTTR) worse.

bigpanda

Everything You Need to Know About IT Operations Analytics

IT engineers and executives are responsible for system reliability and availability. The volume of data can make it hard to be proactive and fix issues quickly. With over a decade of experience in the field, I know the importance of IT operations analytics and how it can help identify incidents and enable agile responses. In this article.

bigpanda

Fast Track series: easily integrate monitoring alert sources

Integrating all of your monitoring alert sources is quite a task. Large enterprises often struggle to aggregate millions of data records from dozens of monitoring, change, and topology tools in real-time. Filtering out the noise and prioritizing the most important alerts are crucial to a team’s success. BigPanda makes it simple to integrate with any monitoring alert sources with Open Integration Hub. Currently, we have more than 50 easy-to-use integrations to choose from.

bigpanda

RESOLVE '22: Measuring what matters

Companies can take big strides toward “preventing preventable” incidents by minding what they measure. What’s in a name? In Measuring what matters, one of the panels at our RESOLVE ‘22 event, the three words in the title reflect a plan successful IT Ops teams have embraced to reduce the complexity of their reporting systems—resulting in a faster path for companies to make more effective use of all the IT resources at their disposal.

bigpanda

RESOLVE '22: Warp speed to digital innovation

The pandemic accelerated digital transformation in the business world by forcing companies to double down on areas in which they’d already begun investing. The mass move to video conferencing solutions in industries such as healthcare and education are two examples. In other industries, companies were only able to survive by jumping into completely new areas: brick-and-mortar retailers diving feet-first into e-commerce after lockdowns and health concerns kept shoppers indoors, for example.

bigpanda

RESOLVE '22: Bit by bit

It is difficult to define a single, solid maturity model for IT Operations. As moderator Jason Walker, BigPanda’s COO, said in our RESOLVE ’22 event Bit by bit, maturity models in “almost every other domain of IT” have not turned into a workable set of guideposts and indicators in the Ops domain. We welcomed Insurity’s Lead Cloud Operations Performance & Monitoring Admin, Ronnel Vergara, to take the stage and talk over this high-level topic at our event.

bigpanda

RESOLVE '22: Expert predictions for AIOps 2022-2025

BigPanda’s RESOLVE ‘22 conference hosted a number of luminaries in the AIOps and IT Ops world, so naturally we needed to get their thoughts on the future of the market and where they see AIOps going in the next few years. Our guests for the session titled Expert predictions for AIOps 2022-2025 were from the press, investor community, analyst community and vendor world.