Sony Interactive Entertainment (SIE) is a multinational video game and digital entertainment company owned by global conglomerate Sony. SIE primarily operates the PlayStation brand of video game consoles and products.

IT alerts are difficult to understand, even for experienced professionals. The language of IT alerts is akin to an enigmatic code requiring fluency in dozens of observability languages to extract technical meaning and business impact from a stream of seemingly disconnected events, alerts, and notifications.

Eliminating errors and streamlining the incident management process are top priorities for many ITOps, NOC, SRE, and DevOps teams. With organizations using multiple tools in their IT stack, manually finding the right information at the right time becomes crucial during incident triage. By automating tasks and workflows, businesses can eliminate manual tasks that are time-consuming, repetitive, and prone to mistakes.