Today, every enterprise is digital. Regardless of industry, every business must incorporate digital technologies and strategies into its operations to remain competitive. Maintaining reliable IT infrastructures and digital services while minimizing downtime due to unplanned outages is critical to business success.

Are your IT systems underperforming due to incomplete or outdated data? In ITOps, where quick and accurate decision-making is critical, raw data alone can limit efficiency. Data enrichment adds the context needed to turn basic data into a powerful source of actionable insights.

Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.

The handoff between IT operations (ITOps) and incident management is often chaotic. NOC operators receive an overwhelming deluge of noisy low-priority alerts, which prevents them from detecting actionable, important alerts. This delay causes tickets to pile up, SLAs breached, and unnecessary assignments and escalations to L2 and L3 engineers. Concurrently, L1 analysts react to user-initiated tickets with little to zero context, forcing them to escalate the issues.