My 2nd Gartner IOCS experience ended with a bang, just like my first one, with an amazing presentation by Jason Walker at Blizzard Entertainment (part of the $42B Activision-Blizzard gaming powerhouse) on how they use AIOps to deliver an amazing gaming experience for hundreds of millions of gamers around the world, 24×7. But before I get to that, let me share some more key takeaways from the conference.

Critical and sev1 incidents are always a priority, but what about those dozens and often hundreds of lower priority ones that often sit in a queue waiting for a first response engineer to get to them? Do you find that no matter how much effort your team puts into minimizing the number of queued incidents, their number always seems to grow? If this sounds familiar – this blog is for you.