Operations | Monitoring | ITSM | DevOps | Cloud

Tom Wilkie | THE RED METHOD: HOW TO INSTRUMENT YOUR SERVICES

In this talk, Tom Wilkie will discuss patterns of application instrumentation, where and when they are applicable, and how they can be implemented with Prometheus. He’ll cover Google’s Four Golden Signals, the RED Method, the USE Method, and Dye Testing. He’ll also discuss why consistency is an important approach for reducing cognitive load. Finally, he’ll talk about the limitations of these approaches and what can be done to overcome them.

Rob Frohnapfel | TURNING CLOUD METRICS INTO RESULTS

You have discovered InfluxDB and now have a plethora of metrics at your fingertips. Next, you want to apply these metrics and generate impactful, tangible business results. But where do you start? This talk will describe how Comcast was able to apply our multi-tenant cloud metrics to identify huge opportunities, partner with the business, and drive outcomes that include reliable cloud performance and the return of real dollars to the business…not to mention happy customers!

OnPage turns MSPs into superheroes

At OnPage we know that ConnectWise, and their customers, need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner. The key is providing automatic, intelligent alerting that generates a complete audit trail, while at the same time doing it all seamlessly from within ConnectWise.

OnPage ConnectWise Manage Integration Updates

OnPage - ConnectWise integration helps MSPs streamline incident management, provides higher level of service and faster ticket resolution. IT can concentrate on fixing the issue rather than sending constant updates to customers. With full visibility, customer can see progress right on the ticket. The key is providing automatic, intelligent alerting that generates a complete audit trail tieing to SLA.