PagerDuty's Product Drop (May 2026)

PagerDuty’s monthly drops are here! May’s drop delivers innovation, helping teams work faster and smarter with four major updates:

🚀 SRE Agent Enhancements: Triage just got turbocharged. New connectivity + new capabilities = faster resolution.

• New configuration experiences (EA) for agent connectors and tools, with skills EA planned for May
• Agentic triage straight from an incident workflow (EA)
• Direct access to SRE Agent from the Incident Details Page (GA)

🎯 Shift-Based Schedules (GA planned for May): Schedules are more flexible than ever. Quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.

📝Post-Incident Reviews in PagerDuty UI (EA): Turn incidents into learnings. Real-time collaboration and actionable insights built into your PagerDuty workflow.

⚡Slack Experience Upgrades (EA planned for May): Dedicated incident channels, one-click incident declaration, centralized configuration, and new commands to page responders directly from Slack.
From detection to resolution to learning—all in one platform.

#IncidentResponse #AIOps #Automation #Agents

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