Operations | Monitoring | ITSM | DevOps | Cloud

Watch an introduction to SolarWinds® Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution. SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk.

Based on one of the most popular SWUG™ (SolarWinds User Group) sessions of 2019, Jim Hansen, SolarWinds VP of application management products, shows you how to combine user experience monitoring with custom metrics, distributed tracing, log analytics, and log management to provide unparalleled visibility into your custom applications. Jim will demonstrate, step by step, how Pingdom®, AppOptics™, and Loggly® integrate with one another to help you pinpoint performance issues and keep your end users happy.

The first step in improving system monitoring and visibility is getting data flowing sooner rather than later. For systems engineers managing diverse resources, it can be easier said than done. In this applications- and systems-focused conclusion of our year-end performance series, Server & Application Monitor (SAM) Senior Product Manager Serena Chou joins Head Geeks Patrick Hubbard and Sascha Giese to share shortcuts to streamline Azure monitoring configuration and get the cloud performance data you need, now.

Server and application configurations are a fundamental piece of securing your environment. If unauthorized changes are made to these configurations, you can be exposed to serious vulnerabilities. Learn how to harden your servers using PowerShell scripts in SolarWinds® Server Configuration Monitor. In this video, we'll create a custom profile including several PowerShell scripts to monitor changes to different aspects of your servers.

Local certificates provide a multitude of security benefits. From encrypting emails and allowing easier authentication, to securing connections between web browsers and your web servers, they're a necessary part of any network. Learn how to monitor changes to local certificates with SolarWinds® Server Configuration Monitor.

Want to learn a couple of easy ways to increase performance of your SolarWinds Orion Platform? Of course you do! In this networking-focused part one of our year-end performance series, Senior Network Performance Monitor (NPM) Product Manager Jason Carrier joins Head Geeks Patrick Hubbard and Sascha Giese to reveal how to free up CPU resources, load web views faster, and spend less time managing settings.

Your servers perform distinct functions in your environment. If one of those roles is removed or added unexpectedly, chaos could ensue. Learn how to understand the roles your servers are currently performing, and know if or when those roles change with SolarWinds® Server Configuration Monitor.

SolarWinds® ipMonitor is designed to provide essential IT monitoring for network devices, servers and applications, at an affordable price. From a single console, you can see the up/down status of your devices, CPU, memory and disk usage, as well as, any performance issues with your critical services or processes.

Server configuration changes are a major cause of application outages and performance issues. Changes having the greatest impact often are the simplest. Memory pulled from one server to boost another server’s performance can leave the lingering applications starved. Adding new software can automatically update configurations and cause another application to become inoperable. Having visibility into when these types of changes occur is critical to resolving application availability and performance, fast. Learn how to achieve this visibility with SolarWinds® Server Configuration Monitor.

Building trust with customers is a must for MSPs. And because of the unique nature of MSPs, it’s not always easy. Your customers aren’t simply giving you administrative access to a few admin accounts—they’re sharing secrets which must be securely managed across all the systems, apps, and users you manage for them. Passwords, SSH keys, licenses, cloud infrastructure logins, and SaaS portal accounts are just the beginning. To solve issues quickly, your technicians can’t waste time locating the credentials needed to resolve issues and make users happy.