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Latest Videos

Migrate Insight Cloud To Insight In Jira Service Management

The integration of Insight for Jira Service Management Cloud brought quite a few changes to the Insight feature set verses those in the standalone Insight app. If you're a current Insight for Cloud app user and you’d like to switch to Insight in Jira Service Management, you'll have to migrate your data from one platform to the other. Follow the steps below in this video to migrate object types, objects, attributes, references, statuses, roles, automations, and asset-type configurations.

Collecting Actionable Bug Reports with Jira Service Management

This video takes a look at leveraging Jira Service Management linked with Jira Software to receive, route, and escalate bug reports for the appropriate response. Jira Service Management empowers everyone within an organization to easily report software bugs, and enables agents to easily create associated Jira issues. Most importantly, this capability does not require the need for an individual Jira Service Management license.