Customer expectations of software services are higher than ever before. Teams are under enormous pressure to rapidly deliver improvements to services without any disruption. In this session, we’ll share ways you can use Jira Service Management and other Atlassian products to harness the power of change management, automation, SLAs to supercharge the process so you can meet (and, even exceed) your customers’ expectations.

No single vendor will ever build or own all the DevOps tools your team needs. Atlassian has created a large ecosystem of partners who deliver expertise in key areas of the DevOps lifecycle. Join this session to learn about Atlassian’s open toolchain approach and how it can empower your teams with best of breed tools that work better together. In this session, Snyk, JFrog, and Gitlab will discuss how their integrations can help you achieve your DevOps goals.

Organizations that use Mindville Insight for their ITSM practices often find that their resolution times shrink, their customer satisfaction increases, and their teams operate more efficiently. In this session we'll use in-app demonstrations to show how Insight can help you manage assets effectively, quickly troubleshoot incidents, minimize the impact of changes, and streamline the handling of requests.

This video discusses the new smart automation feature for similar requests in Jira Service Management. This feature enables users to find similar requests at the right times and automates work on them, promoting faster and more effective issue responses.

Jade Jiang, Product Designer at Atlassian, walks through how GitHub integrates with Jira and across your Atlassian DevOps tool stack to synchronize development across tools and uses automation to remove manual steps and shorten delivery time.

Join our demo with live chat Q&A to learn why Atlassian is going all in on Cloud, how Cloud empowers admins and teams to do their best work, and how it differs from Server and Data Center.

Jira Service Management offers full visibility into services and the infrastructure that supports them, so you can better manage risk and address incidents when they occur.

Bitbucket product manager, Andrew Parkevicius, gives an overview of how to use the new Bitbucket Cloud Migration Assistant, an Atlassian-supported app to automate the migration process from Bitbucket Server to Bitbucket Cloud. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers.

We’ve made two simple, but important improvements to the Jira Service Management portal experience. This video introduces the ability to configure a custom login welcome message and customize home page layout, including the ability to select featured service projects. Driven by the desire to continually improve the customer experience and enhance guidance within the portal, these enhancements enable customers to easily get access, and find the help they need fast.