Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.

Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.

Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.

Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus.

Browsers play a huge role in many businesses, but they're also a main entry point for cyber-attacks. Join our free webinar to find out how you can protect your enterprise from browser-based attacks.

Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.

Watch this session to learn how analytics can help you: Use insights from past projects to mitigate potential risks in current projects, Meticulously track the progress of projects using essential project management tools such as burn down, and burn up charts, and Review the overall project status and task status, and initiate corrective action, if necessary.

Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.

Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.