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Enterprise Service Management: ITSM for the rest of us

Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.

How to migrate to InvGate Service Desk in one day

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.

Build your Service Desk in 5 minutes with InvGate

5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

7 laws of UX to improve the experience of IT managers

Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!

Chrome Zero Day: Find vulnerable devices for patching

Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.