Operations | Monitoring | ITSM | DevOps | Cloud

Watch this video and find out the seven ways in which Freddy AI helps your IT agents work smarter and faster with intelligent recommendations. Does your organization have someone like Freddy AI to empower your support team and maximize their productivity? No? Then allow us to tell you a little bit something about our enterprise-grade AI engine, Freddy AI! Empower your agents with intelligent recommendations, and free up their valuable time.

The Freshservice Service Management Benchmark Report 2021 (FBR 2021) is a benchmark index for key performance indicators (KPIs) for IT Service Management. With anonymously aggregated data from over 47 million unique service desk tickets, the FBR 2021 draws insights across industry averages for agent productivity, service desk efficiency, and scalability of service management solutions.

Get a 360° view to discover and manage your SaaS estate, and optimize usage with insight-driven actions.

The Forrester Total Economic Impact™ Study, commissioned by Freshworks, demonstrates how Freshservice can help unlock value from your Service Management. This rigorous research process included stakeholder interviews with Freshservice customers, applying their real-world achievements into an economic model that quantifies the expected risks and benefits of an investment in the Freshservice platform.

Redesign your support portal according to your brand guidelines and make it a part of your organization's domain.

Get a holistic view of your IT infrastructure health by connecting your monitoring tools, setting workflows to identify critical issues, and assigning them to relevant teams to resolve them on time.

Are your end-users' tired of remembering multiple helpdesks email IDs, portals links, application URLs, etc.??? With Freshservice, provide a one-stop solution for your employees to reach out to for any information or help that they would need.

Prepare your workplace to reopen safely with Freshservice's Return-to-Work app.

Is your organization working out the plan to bring employees back to the office? Whether it’s now or in a few months, returning to work is going to demand a new set of rules and strategies to ensure a safe environment. To help companies with returning to work, Freshservice has built a new (free) app called “Return to Work”.