Operations | Monitoring | ITSM | DevOps | Cloud

ITOM and DevOps | IT Operations Management | ITOM Made Easy 2/5

May 24, 2022 By Freshservice In Freshservice
In this video, Stephen Mann talks about the relationship between IT operations management and DevOps, and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other, and how the DevOps approach extends beyond the "application development to deployment" process.
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What is ITOM? | IT Operations Management Explained | ITOM Made Easy 1/5

May 17, 2022 By Freshservice In Freshservice
In this IT Operations Management (ITOM) tutorial, Stephen Mann defines ITOM, breaks down ITOM concepts, why it's needed, how it stacks against ITSM, and what it offers to organizations. This is the first video in a 5-part series on IT Operations Management. Subscribe to our channel and stay tuned for a new ITOM episode every week.
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Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM

May 16, 2022 By Freshservice In Freshservice
Description: Challenges organizations face in setting up enterprise service management and the types of solutions required to address them. Speakers: William McKeon-White, Analyst, Forrester Research, Nirmal Krishnamoorthy, Senior Manager - Product Marketing, Freshworks Duration: 28 mins
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ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable

May 16, 2022 By Freshservice In Freshservice
Description: Find out what it means to adopt the ‘Anywhere Operations’ strategy, the challenges organizations face in adopting such a strategy, and practical situations where these can be implemented.
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Top 10 Priorities for Tech Leaders in 2022 | IT Leaders | CIOs

May 16, 2022 By Freshservice In Freshservice
Description: Top priorities for CIOs and IT leaders, expected changes to budgets and staffing, technology adoption trends, and the business mandates for technology organizations in 2022, and beyond Speakers: Christopher Key, Global Practice Leader, The Hackett Group & Joy Su, Senior Director, Product Marketing, Freshworks Duration: 28 mins
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4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

May 16, 2022 By Freshservice In Freshservice
Description: Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk which not only meets expectations of its users, but helps agents do more than ever before Speakers: David Wright - Chief Value & Innovation Officer at SDI, Angelica Reyes - Head of EU & UK Marketing at Freshworks. Duration: 30 mins
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Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

May 16, 2022 By Freshservice In Freshservice
Description: A deep dive into service management’s integral contribution to customer service and gaining a new competitive advantage through the delivery of unparalleled employee experience. Speakers: Karen Ferris, Author, Speaker, Change Expert, and Ben Pluznyk Director & Country Manager - Australia & New Zealand, Freshworks. Duration: 22 mins
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