In this video see what are the major challenges regarding SaaS adoption and how Freshservice is tackling it with its SaaS Management solution.

Here’s a sneak peek into our five steps.

A boon to your asset management team, see how freshservice can be used to manage the lifecycle of your assets

Your employees interact with your IT on a number of disparate channels like emails and IT help desk portals. They demand instant resolution to their IT issues and you need a solution that can bring on-demand self-service support in the channels that your employees most use – be it Slack or Microsoft Teams. Watch this video to learn about Freshservice Virtual Agent and how it can empower you to provide a best-in-class digital experience to your employees with an intelligent and predictive conversational AI solution.

Watch our webinar on Freshservice alert management to learn more.

A great onboarding experience can create a lasting impression on your employees. Learn how you can use Freshservice's employee onboarding module to delight your new employees as they embark on their journey at your firm.

Watch this video and find out the seven ways in which Freddy AI helps your IT agents work smarter and faster with intelligent recommendations. Does your organization have someone like Freddy AI to empower your support team and maximize their productivity? No? Then allow us to tell you a little bit something about our enterprise-grade AI engine, Freddy AI! Empower your agents with intelligent recommendations, and free up their valuable time.

The Freshservice Service Management Benchmark Report 2021 (FBR 2021) is a benchmark index for key performance indicators (KPIs) for IT Service Management. With anonymously aggregated data from over 47 million unique service desk tickets, the FBR 2021 draws insights across industry averages for agent productivity, service desk efficiency, and scalability of service management solutions.

Get a 360° view to discover and manage your SaaS estate, and optimize usage with insight-driven actions.