In this post, we share a story about how one of the top 10 airlines utilized a new technology to solve an old problem: Proactively confirm that the Sabre Reservation System, accessed using Citrix, would be available when reservation specialists attempted to logon and schedule flights for customers. They selected the Goliath Application Availability Testing Service for Citrix.

Evangelical Community Hospital is a health system with a 132-bed facility, and it is very important to make certain all 200 physicians and 900 healthcare workers have unimpeded access to Allscripts and IE based applications. At a hospital facility patient care is the primary concern, and if those who take care of patients can’t access applications like Allscripts, it can directly impact the patient.

I’ve lived in the virtualization and cloud world for a really long time. During that time, I’ve also seen the impacts on users when you don’t have a good performance monitoring and troubleshooting system in place. That said, what if you have managed services? Do you understand what challenges managed services providers (MSPs) face when working without a monitoring and troubleshooting tool? How are you effectively resolving common VDI performance as well as connectivity issues?

It is not exactly a secret that Citrix deployments can be complex, and like any complex system, things may occasionally go wrong. When that happens, it is important to restore the system to a functional status as quickly as possible and avoid a prolonged outage. That being the case, IT pros who are tasked with maintaining their company’s Citrix deployments should consider their plan for addressing an unanticipated problem.

Healthcare organizations that deploy Epic to support the patients that they see every day have a responsibility to ensure that Epic is always online and performing well. Take for example, a hospital that uses Epic for all its patient services to keep the patients healthy and to ensure their safety Epic needs to be online 24×7. Monitoring and troubleshooting both the underlying infrastructure and Epic are critical to ensuring patients get the care they need.

Troubleshooting Citrix XenApp and XenDesktop logon duration is challenging because it’s a complex process, it’s asynchronous, meaning multiple things are happening simultaneously, and it’s also variable. Some logons will have 33 sub-steps in the process, and others will have more than 50. Any technology that doesn’t offer visibility into all the sub stages can only show that there is a general problem and not the true root cause of the issue.

One of the single biggest issues that Citrix administrators are forced to deal with is the sheer complexity of their Citrix systems. Not only is there complexity associated with the Citrix software itself, but the Citrix software also has a dependency upon a number of supporting infrastructure components. All of this complexity can make troubleshooting extraordinarily difficult whenever problems arise. An inexperienced administrator may not even know where to start.

I’ve had the chance to work in the cloud, virtualization, and application delivery industry for quite some time. The most amazing thing I’ve seen has been the evolution around delivery technologies specifically aimed at improving user experience and performance. Still, with varying operating systems, evolving desktop environments, and the constant challenges around applications – there’s still one major challenge when it comes to these ecosystems.

Theresa Miller is a Healthcare IT Blogger and one of the few individuals in the world to hold the following three prestigious virtualization awards: Microsoft Most Valuable Professional (MVP), Citrix Technology Professional (CTP) and VMware vExpert. In this blog, Theresa describes a real-world example of a top 5 not-for-profit healthcare organization with over 1200 locations used Goliath Performance Monitor to troubleshoot and resolve a major incident impacting their MEDITECH users.

The New Topology View for Citrix Monitoring and Citrix Troubleshooting gives an IT administrator an out if the box solution to troubleshoot Citrix from a 50,000 foot view, down to the individual user. It’s an industry first capability to view their entire global hybrid IT infrastructure from a single pane of glass whether it is on premises and or in Amazon AWS or Azure.