Money matters in IT. After all, building up computer networks and properly maintaining the digital devices companies depend on doesn't come cheap. And to ensure organizations and employees are supported by a solid and secure tech foundation, IT departments need to regularly invest in hardware, software, and services.
You know what they say: “Nothing lasts forever.” That’s especially true of technology. And as much as you might have loved that flip phone, 486-based tower, or perhaps that original iPad, all good things must come to an end. Whether an unfortunate tumble destroys a once-shiny-and-new device, a system stops responding as snappily as it used to, or a support agreement ends, there are many reasons to move on from older tech.
Computer programs that talk to people aren’t new. The natural language processing program ELIZA , which played the role of a digital psychologist, first debuted way back in 1966. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in.
We have exciting new features in the Spiceworks Cloud Help Desk that save you time and make you more efficient working tickets for your users. Canned responses save you time writing the same responses over and over again. Custom ticket views help you filter tickets based on multiple-criteria
Many SpiceHeads who use our Desktop apps have told us that there are numerous scenarios in their day-to-day jobs that can be made easier by integrating network discovery with Help Desk. Today we’re proud to announce that our IP Scanner tool is now integrated with Spiceworks Cloud Help Desk.
In recent years, revelations of security holes in widely used IT hardware and software have put IT pros on edge. A few times a year, a huge cybersecurity announcement introduces chaos into the IT world, forcing network and systems administrators to scramble to secure their environments and deal with the fallout.
The Spiceworks browser extension, which keeps you connected to Spiceworks right from your Chrome browser, now let’s you see Cloud Help Desk ticket alerts and open tickets, even if you don’t have your Cloud Help Desk open!
