Exciting times here at SolarWinds. We’re uniting our Self-Hosted and SaaS observability offerings under a single umbrella, SolarWinds Observability, and announcing a host of enhancements that will allow us to go even further to meet our customers' hybrid IT needs. Let’s take a look at what’s in store.

Humans have always used tools to help them achieve their goals. But in the digital era, this dynamic is often reversed. Our tools now inundate us with so much attention-demanding information, it can feel like they control us. This is especially true in the IT department, where juggling a vast array of monitoring products and solutions can be a constant headache for tech professionals. Let's take a closer look at the chaos of tool sprawl and how teams can take back control of their stack.

In a perfect world, there wouldn’t be any errors or bugs in production applications. However, we don’t live in a perfect world, and from experience, you know there is no such thing as a bug-free application. If you are using the Laravel framework, you can leverage its log tracking and error logging to catch bugs early and enhance the performance of your Laravel-based application.

In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.

Observability is a buzzword that has gained a lot of traction in the IT industry lately. But what does it really mean, and how does it relate to the challenges that modern IT organizations face? At SolarWinds, we believe that the current analyst definitions of observability are too narrow and APM-focused. They focus too much on the cloud, neglecting critical on-premises assets and restricting where customers can deploy their observability solutions.

Lost revenue, project delays, customer frustration, damaged reputation… The immediate consequences of system downtime are profound. However, the human impact of technical disruption can have just as crippling an impact on business outcomes. As IT teams worldwide work around the clock in the wake of outages like the recent CrowdStrike event, we take a closer look at the hidden toll of downtime and how IT leaders can work to mitigate its most harmful effects.

In today’s complex digital landscape, incorporating security from the ground up is not merely a best practice—it is essential. The recent Azure and CrowdStrike outage underscores the importance of integrating robust security practices into our software development and operational processes. At SolarWinds, we are committed to the principles of Secure by Design, making security fundamental to every phase of our product lifecycle.