Welcome to the Inside Elastic blog series, where we showcase Elastic's internal operations solving real-world business challenges. This specific series will shed light on our journey to integrate generative AI into our customer success and support operations, providing you with a behind-the-scenes look at our process. We’re blogging about this capability as we’re building it, and we’re excited for you to join the ride!

In today's digital age, data is the lifeblood of modern organizations — and the US government is no exception. As agencies grapple with the ever-increasing volume and complexity of data, it is imperative to adopt a standardized approach to monitoring, analyzing, and understanding the behavior of complex IT systems. This is where OpenTelemetry, an open-source observability framework, comes into play.

Bolster your organization’s observability and security capabilities on one platform with AI, anomaly detection, and enhanced attack discovery Organizations in today’s digital landscape are increasingly concerned about service availability and safeguarding their software from malicious tampering and compromise. The traditional security and observability tools often operate in silos, leading to fragmented views and delayed responses to incidents.

Elastic Observability 8.14 announces the general availability (GA) of key Service Level Objective (SLO) management capabilities, additional enhancements to the Elastic AI Assistant for Observability, alerting improvements, and Universal Profiling for.NET. Enhanced SLO management capabilities: Enhanced AI Assistant capabilities.

We're committed to pushing the boundaries of search development and focusing on empowering search builders with powerful tools. With our latest updates, Elastic becomes even more potent for customers dealing with vast amounts of data represented as vectors. These enhancements promise faster speeds, reduced storage costs, and seamless integration between software and hardware.

Today, we are pleased to announce the general availability of Elastic 8.14.

I married into a family of geologists and rock and gem enthusiasts, and that bit of serendipity has added immensely to my life. Whenever we go on family hike excursions, I learn so much more about the landscape than I could have ever hoped to from my own educational path, and as a bonus my home gets adorned with tastefully and expertly chosen specimens from around the world.

Today we are announcing the availability of Elasticsearch Serverless in technical preview, which features: Early access customers have used this new self-service option for a range of use cases — from internal analytics to building generative AI applications and conducting machine learning tasks.

As Elastic continues its commitment to OpenTelemetry (OTel), we are excited to announce the Elastic distribution of the OTel Java Agent. In this blog post, we will explore the rationale behind our unique distribution, detailing the powerful additional features it brings to the table. We will provide an overview of how these enhancements can be utilized with our distribution, the standard OTel SDK, or the vanilla OTel Java agent.

As an SRE, analyzing applications is more complex than ever. Not only do you have to ensure the application is running optimally to ensure great customer experiences, but you must also understand the inner workings in some cases to help troubleshoot. Analyzing issues in a production-based service is a team sport. It takes the SRE, DevOps, development, and support to get to the root cause and potentially remediate. If it's impacting, then it's even worse because there is a race against time.