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APM Insight: 2021 in Review

2021 was the year of hybrid work. An interesting year full of hope and thoughtfulness, 2021 saw increased office-based collaborations complementing our diverse remote workforce. Through this, we sought to look within to sort our processes and deliver what it takes to ensure the best monitoring experience for our customers worldwide. Here is a quick recap of the APM features we rolled out last year and a brief note on our plans for 2022.

The growing demand for multi-cloud monitoring and Site24x7's featured releases: 2021

Catalyzed by the pandemic, 2020 and 2021 witnessed an exponential growth in digital transformation and cloud computing. According to Forbes, this growth is expected to continue in 2022. Site24x7 added more integrations and features to its cloud monitoring portfolio to keep up with the business trends and enterprise demands. Let's dive deep into Site24x7's multi-cloud monitoring releases in 2021 and shed some light on what you can expect from us in 2022.

How did Site24x7 monitor your infrastructure in 2021?

2021 was not much different from 2020 concerning the pandemic. However, it did give many the opportunity to focus on the way forward with offices around the globe opening up, at least partially. At Site24x7, we also started to focus on monitoring other IT components along with remote work infrastructure. Grab a look at our infrastructure monitoring releases if you missed our announcements and “what's new” updates.

Site24x7 end-user experience monitoring: 2021 in a nutshell

From coping with life during a pandemic, to getting updated for the new virus variants, to witnessing a major outage of the social media stalwart, to rebuilding hope with the vaccines, 2021 has been an eventful year. We, at Zoho, managed to run our services smoothly in a hybrid mode with employees working from home as well as from our offices. Our journey in 2021 was fueled by the support from our dedicated customers and that helped us meet our goals for the year.

2021: The new working model is hybrid

As the world is trying to regain its usual pace, we at Site24x7 have been engrossed in churning out new features to help organizations enhance the health of their IT resources and meet their evolving monitoring needs. We've drafted a summary of notable features to look back on our achievements this year. We extended our monitoring capabilities for Kubernetes, network traffic, ISP latency, VMware ESXi hardware, and Mobile APM for React Native apps.

State of IT Management Survey Report 2020-21

As we continue to adapt following the pandemic, which has impact us all both personally and professionally, we take this moment to commemorate the IT veterans we've lost to the pandemic. With the pandemic drastically changing the way we do business, we have conducted a study to understand the state of IT management at the height of these radical changes and analyzed how to offer a holistic approach to changing IT management needs to prepare for the post-pandemic IT world.

How to improve the customer service experience through status pages

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts. While planning to tackle the sudden increase in website traffic during the festive season, businesses must have an incident response plan in place to handle unexpected outages and the consequent surge in customer inquiries.

5 lessons from the October 2021 Facebook outage

On October 4, 2021, Facebook services went off the grid gradually, and then suddenly at 15:39 UTC. It took nearly six hours to restore service to normal. With over 3.5 billion users facing a lengthy downtime using one or multiple products from Facebook, Inc. (now known as Meta Platforms, Inc.) conversations flooded the internet about what caused the downtime issues on the American social networking service.

Digital experience and digital experience platforms, defined

Usually, people want a seamless experience when they interact with any organization. Whether a B2B or B2C interaction, the expectation is the same. In our world today, it's nearly impossible to interact with an organization without using technology. When a person interacts with an organization via a digital medium, it can be termed digital experience.

What is OpenTelemetry: A guide to understanding OpenTelemetry and the way forward

OpenTelemetry is a vendor-neutral approach that enables DevOps and developers to collect performance metrics in a standardized manner. Currently a Cloud Native Computing Foundation (CNCF) sandbox project, OpenTelemetry was conceived by merging OpenCensus, Google's open-source method of collecting metrics and traces, and OpenTracing, a vendor-neutral API to collect traces.