Operations | Monitoring | ITSM | DevOps | Cloud

High availability and flawless performance of business applications are vital to maintaining a company’s online reputation and keeping its customers satisfied. If a business-critical application crashes, frustrated users may abandon the service, leading to a loss in brand value and revenue. Internal business application performance issues can also cause a drop in employee productivity. To prevent these performance issues, enterprises turn to application performance monitoring solutions.

Virtualization has been a rising trend in IT. A recent study of the server virtualization market revealed that in 2019, only half the servers in the world (55.6%) were purely physical, the remainder being virtual. Among virtual servers, VMware had the largest share at around 20.8%. The use of virtual servers has grown to the extent where this blog you’re currently reading is probably hosted on a virtual server.

If you’re anything like me, you’re burnt out by all the hullabaloo surrounding AI lately. It just happens to be one of those trending tech topics everyone and their mother wants to talk about these days (case in point: ChatGPT). Truth be told, a lot of this fuss is justified, especially when you consider the incredible developments we’ve seen in the field of AI, to the extent where a lot of things that were once considered impossible have become a reality.

Instituto Salvadoreno del Seguro Social (ISSS), an El Salvador based government health care institution, provides medical services such as treatment, insurance, prescription home delivery, etc. The institution has branches in over 114 locations throughout the country, with its IT infrastructure network being very crucial for its business operations. To monitor its business critical IT network, ISSS’ IT team evaluated and chose ManageEngine OpManager.

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week, we explore the amalgamation of the rapidly evolving world of artificial intelligence (AI) in cryptocurrency. Designed by Dhanwant Kumar The world of cryptocurrency has come a long way since the introduction of Bitcoin in 2009. Today, there are thousands of cryptocurrencies available, each with unique features and scenarios.

People have been using ChatGPT for various reasons over the past few months. Though the results aren’t flawless, they are unquestionably impressive. Its usefulness has been particularly noticeable for repetitive and time-consuming tasks. However, people have become apprehensive about their job security, which has hindered their ability to fully utilize ChatGPT to their advantage.

Squid proxies are among the most popular open-source proxy servers preferred by companies across the globe to keep their networks safe and boost performance. Since Squid proxy’s release in 1996, companies have preferred it for its high-performance proxying, forwarding, and caching functions. Squid proxy logs contain information about the HTTP traffic passing through a server. This includes the source IP, destination IP, time of the request, and accessed URL.

Are you a network admin who gets overwhelmed by the number of devices they have to manage? We can only imagine the plight you have to go through. Technological advancements have extended the scope of network monitoring. Way beyond the conventional norms of preventing downtime, network monitoring in today’s context is about maintaining the optimum performance of devices while delivering an enhanced end-user experience.

Network monitoring is a challenging job because networks continue to evolve to meet ever-changing client requirements. Businesses today heavily depend on their networks, and even a short outage can lead to penalties and lost profits. This is why your monitoring tool must also transform itself to not only scale as you grow but offer new features that address new challenges posed by the increasing usage demands placed on your network.

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.