Operations | Monitoring | ITSM | DevOps | Cloud

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

December is here, and with it come the latest InvGate Service Desk and Insight updates. We close 2023 with some big news and awaited capabilities to expand our users’ power over their IT operations, support informed decision-making (even more), and contribute to a smooth user experience. But before we start, make sure to take a look at this article, where our Director of Product Management wrapped up our products’ main developments and hinted at what the 2024 roadmap will look like.

Your IT Asset Management (ITAM) practice is not immune from the current corporate focus on IT optimization, that includes both asset utilization and ITAM operations. This, along with increasing technology complexities on the radar, are influencing many of the ITAM trends for 2024. So, where is everything heading towards?

IT Asset Management (ITAM) is the process that manages, controls, and protects the IT assets in your organization throughout their lifecycle. To streamline this process, Asset Management Standard Operating Procedures (SOPs) can help standardize your workflow process and make the end-user experience more cohesive.

Asset Management dashboards are the best way for technicians and administrators to quickly identify and revise important information. For InvGate Insight, this means having a full look at your CIs and their updated status to make well-informed decisions. At InvGate, we are always looking for ways to address (even more) the specific needs and objectives of our customers.

We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on. In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace.

Business process design is the starting point of any solid business strategy. This runs for Service Management, but it can also be applied to the rest of the enterprise. It creates a roadmap for teams to follow and incorporate to their workflows, guaranteeing operational efficiency and that technology is being leveraged at its full potential.

If you are in charge of managing IT assets in your organization, you probably know that software deployment is non-negotiable. One could say that it ranks very close to having a unified inventory and being able to manage it right from your IT Asset Management tool. Well, InvGate Insight did all that perfectly, and now it closes the circle of must-have features with the addition of the first release of its software deployment capabilities!

While theoretical knowledge provides an understanding of useful concepts and frameworks, practice is key for IT Service Management (ITSM) success. More often than not teams find themselves working in intricate real-world scenarios, where they need an agile and hands-on approach to manage IT services effectively.

We come to the close of yet another year, and as every year we take stock of our triumphs and learnings. The rapid pace at which 2023 has unfolded is almost surreal, like it went by too quickly but at the same time left a huge amount of lessons and accomplishments. As I pause to reflect on this transformative year for InvGate, a sense of immense pride and optimistic anticipation for the future washes over. Indeed, 2023 has been a remarkable year for InvGate.