Operations | Monitoring | ITSM | DevOps | Cloud

Technologies exist to limit and spot the number of phishing emails that come into your business. Still, humans are the last line of defense against social engineering attacks like this at the end of the day. At some point, you're going to "be beat" as an employer or MSP. Instead of locking everything down and slowing business communications, staff from the c-suite on down need to be equipped to identify phishing emails, so the worst happens in a training environment and not the real thing.

As people continue to expand their business operations on technology and devices, the necessity of a functional and efficient help desk cannot be overstated. With ticketing software, help desk teams can provide excellent and swift assistance that keeps end users productive and IT operations running smoothly. As these roles become increasingly important to maintaining efficient workflows, organizations should understand how to apply best practices that make an impact.

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it's requested and purchased to the time it's phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually. Without procedure and special tools, the process can be scattershot and rife with opportunities for error.

Endpoint management solutions enable businesses to manage their entire IT portfolio more efficiently and effectively. Combining monitoring, management, patching, remote support, and automation functionality in a single-pane-of-glass, endpoint management solutions like NinjaOne give you full visibility and control over your IT assets.

Microsoft began the launch rollout of the New Commerce Experience (NCE) in January 2022. This launch brings about changes that impact how MSPs and end-users purchase Microsoft 365 licenses. In addition, Microsoft created the NCE to reduce complexity and offer savings for long-term commitments while also bringing on new features to make CSP a competitive alternative to the traditional Enterprise Agreement (EA). This post will cover everything you need to know about Microsoft NCE.

Technology has become increasingly prevalent in business operations, to the point that it's practically mandatory. IT assets can range from individual computers to entire networks. Since there are typically countless different IT assets, the process of IT Asset Management has become increasingly essential.

Owning an IT business isn't for the faint of heart. Risk naturally comes with the territory, but according to successful MSP veterans, owners can do several key things to mitigate their risk and give themselves a foot up over the competition. Instead of preparation and proactivity, many businesses find themselves where quick reactions to risks that arise are the only way forward—business whack-a-mole, for lack of a better term.

In recent weeks, international headlines have been dominated by the Russia-Ukraine war and its potential to escalate into cyberspace due to punishing economic sanctions by the west. On March 21st, 2022, the Biden administration released a statement calling for the public and private sector to “accelerate efforts to lock their digital doors” in light of the Russian cyber threat.

In this day and age, important business information is more likely found stored on networks and devices than recorded on physical paper. If a disaster strikes and the safety of your data is compromised, having solid backups in place is the key to reduced RTOs (Recovery Time Objective) and having peace of mind. Multiple backup types are available to store and secure your data safely. Let's discuss the different types of backup, their features, and the benefits of each type.

Is your Central Processing Unit (CPU) maxing out and slowing your PC to a crawl? There's a good chance you have experienced this issue if you run high-demand software for things like graphic design, video editing, or gaming. It can be frustrating enough without factoring in how hard it can be to trace down the source of the problem. In this article, we'll look at how to remedy high CPU usage on your machine or machines.