Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!

How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.

Use these ticket deflection strategies and encourage customers to find solutions to their issues on their own.

The highly anticipated major update to Alloy Navigator—the ultimate ITSM/ITAM solution—is just around the corner! Let’s take a taste of the exciting new features that are brewing.

What is vulnerability management and how to approach it from the IT asset management point of view.

The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.

What if Spider-Man wore James Bond’s suit? He probably wouldn’t hang upside down as easily. And vice versa, hiding a gun in a spandex jumpsuit might be tricky. Just like a hero’s custom-made suit enhances their abilities, your corporate software should be tailored to meet your business needs.

Get a sneak peek at the revamped Self-Service Portal launching soon. Look forward to a refreshed, vibrant homepage, a sleek dark mode, a modern UI/UX, and (ta-da!) easy portal customization from the Admin Center.

Navigating the complexities of IT Asset Management (ITAM) requires a strategic approach. This article delves into the challenges businesses face and offers practical solutions to optimize your ITAM strategy.

As part of the Agile “family”, DevOps is often seen as strictly incompatible with any formal processes. Is there a place for ITIL in the post-DevOps world?