Operations | Monitoring | ITSM | DevOps | Cloud

An Ode to OpsGenie: A Look Back at One of Ops' Most Loved Tools

With the news of OpsGenie shutting down and everyone looking for possible alternatives, we wanted to take a moment—not just to acknowledge the end, but to rewind and revisit the journey that brought them here. Over the years, it carved out a meaningful place in a competitive market, and in the workflows of thousands of teams. This is a look back at where it all began, what made OpsGenie different, and the mark it leaves behind.

PagerDuty Pricing Breakdown 2025 (And How To Save 85%)

This in-depth analysis examines PagerDuty’s pricing structure for 2025, going far beyond the advertised rates to uncover the true total cost of ownership. We break down the additional fees, essential add-ons, implementation timelines, and ongoing maintenance costs that most organizations discover only after committing.

OpsGenie Shutdown: What You Need to Know and Your Next Steps

Atlassian recently dropped a bombshell: OpsGenie is shutting down. If you’re an OpsGenie user, this news probably hit hard. After investing time setting up your alerts, configuring oncall schedules, and training your team on OpsGenie, you’re now faced with finding and migrating to a new incident management solution. We understand the frustration and uncertainty you’re feeling right now. The reactions on Hacker News show you’re not alone in this challenge: Take a deep breath.

Rethinking WhatsApp Alerts - A Data-Driven Approach

WhatsApp has become a major alerting channel for incident response teams. It's popular and for many, a great alternative to SMS. In our 2024 recap, we mentioned how Spike sent over 25,000 alerts on WhatsApp. It is now the 2nd most used alert channel for responders on Spike (rising from 4th spot in 2023). But... I will be the first one to admit – the WhatsApp alerts experience needed work to help responders react to incidents quicker!

PagerDuty Setup: From Beginner to Pro in 10 Steps

This comprehensive guide walks you through the complete PagerDuty setup process, organized into 10 steps. We've structured the guide to match your team's growth journey—starting with essential configurations for small teams, advancing to robust solutions for growing teams, and wrapping up with enterprise-grade features for large organizations. By the end, you'll have a fully operational incident management system set up on PagerDuty tailored to your specific needs.

12 Best Incident Management Software for 2025

When systems fail and alerts start flooding in, having the right incident management software makes all the difference. Incident management is the process of identifying, responding to, and resolving unexpected disruptions which transforms chaos into coordinated action. Whether you're upgrading your current incident management solution or starting from scratch, we've got you covered.

Frequently Asked Questions about Incident Management

Incident management is all about efficiently handling and resolving disruptions in IT services or business operations. It involves spotting, analyzing, and fixing any event that interrupts or could potentially disrupt critical services. The goal is to minimize downtime, keep service quality high, and ensure business continuity. This process includes documenting everything for future reference and improvement, helping organizations learn from past incidents and develop better response strategies.