Operations | Monitoring | ITSM | DevOps | Cloud

Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).

With the rise in Everywhere Work, IT professionals have become burdened with managing their growing IT infrastructure. In fact, some organizations have reported their digital transformation being accelerated by three to five years as they look to build their IT environments. The volume of assets used for work has grown significantly – averaging 2.6 devices per person.

There is always something new on the horizon when it comes to technology. Isn’t it human nature to want to wait for the next 'new' model car, the next 'bigger' TV or the next 'faster' smart phone? The newest release might be more appealing – especially to higher-ups, who want the latest and greatest trending technology. But there are hidden risks associated with waiting to implement a new tool or solution.

“If that doesn’t work, try a bigger hammer.” It’s an old saying we can all appreciate, but it isn’t always the best solution. Regarding the mobile workforce, smaller is sometimes better. As consumers, we’ve watched cell phone handset sizes change: first from large 1980’s car phones to pocketable “brick” phones. Then, smaller “flip” phones were replaced by our larger smart phones, which vary on screen size but remain pocketable.

Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility.

Service mapping is an essential tool for IT service management, as it allows you to gain a clear and comprehensive understanding of the various components and dependencies that make up their IT services. Service mapping focuses on discovering data center devices, infrastructure, application dependencies and the corresponding relationships. This enables your organization to manage and optimize their IT operations, improve service delivery and more effectively reduce disruptions and outages risk.

The rapid digitalization of work environments means employees are obliged to work faster and better. Achieving this means businesses are dependent on having happy, healthy, productive teams. With 69% of global knowledge workers now working remotely, it appears hybrid working is working. A recent survey of over 10,000 employees by Ivanti shows that 42% have a better work-life balance and 33% are more productive.

Yes, it’s that time of year again! It’s time we look ahead with hope for a successful wrap to peak season and consider the trends influencing the year ahead. The last few years have been anyone’s guess, but recent data shows us optimistic points on the horizon as we head towards 2023.

Amanda and Chris share stories proving why your data really is more secure in the cloud than the average on-premises server closet – and what organizations should worry more about when it comes to data security.

Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.