As an IT manager you would have often heard from your line manager or user ask “Let’s drill down to find the root cause.”? As dreaded a question as it may seem, it is really the most important answer to understand IT outages. IT infrastructure availability is highly dependent on isolating problems, so the deciding variable in a problem can be fixed without putting the entire system at a halt. This is where RCA can be of tremendous help.
It is general knowledge that most businesses are used to managing their IT assets through only a spreadsheet and a list of invoices. The critical problem with this system is that it is far too simple a mechanism to be able to maintain the asset inventory for hundreds or thousands of hardware devices and software licenses, let alone handle the different aspects of the IT asset life cycle like.
We can’t stress enough on the importance of event correlation in network monitoring. Our customers love correlation! For the love of event correlation we’ve published a blog on why modern organizations rely on event correlation. This is the second blog from the correlation series. You might want to read our previous blog before reading this one.
As humans, it is common to find two tendencies when we work: Remote working began as a significant challenge. Many teams saw falling productivity and morale. Some people even declared it the end of ‘fixed working hours’ as we know it. As all of us started getting used to the concept, we started seeing solutions to alleviate, if not entirely eradicate the problems.
When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable. One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.
Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?
Remote workforces are becoming the new normal. What could be achieved earlier with a simple visit to your colleague’s desk will now require you to communicate flawlessly across miles. ITSM tools that were earlier used only when systems had issues are now being used to make delivery of different business services easier. Quite naturally, not all organizations are prepared for this ‘new normal’.
Doesn’t it sound magical to predict issues? Detecting a network outage, long before it happens. Yes! It does sound exciting. Now there are numerous network monitoring softwares out there offering this capability. To accomplish this particular goal, businesses around the world have been investing in AI powered network monitoring softwares.
93% of businesses use cloud services, and many are looking forward to investing more in it. Which means almost everyone nowadays is using cloud in some form or another. If any part of your infrastructure is in the cloud, then you must monitor it. This article will show you the features and benefits of cloud monitoring. We’ve also covered how cloud monitoring can help in the current pandemic situation.
This is an unprecedented time for each one of us. Every organization wishes to continue providing value to their customers despite the current situation. We’re all ready to go that extra mile to achieve whatever is possible in this digital age. Organizations around the world are fully committed in maintaining their business operations at optimum levels. There are certain tools or software that can assist you in this process.
