Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

MSP Dashboards That Deliver: HaloPSA + SquaredUp in Action

In this webinar HaloPSA and SquaredUp come together to show MSPs how to unlock real-time visibility, streamline reporting, and deliver dashboards that drive client satisfaction and operational efficiency. In this session, you’ll hear directly from both Halo and SquaredUp teams as they: Whether you're already using HaloPSA or exploring smarter ways to surface your service desk data, this webinar will give you the insights and tools to take your MSP reporting to the next level.

Streamline IT Event Management

Managing Microsoft SCOM events can often feel overwhelming, with countless alerts and notifications making it difficult to identify what truly matters. Working with our partner Kelverion, we are excited to introduce a Routing & Remediation solution for SCOrch that helps your teams focus on the issues that count, while automating the rest.
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Hidden Cost of Siloed Monitoring Tools

In today's complex IT environments, organizations often rely on a patchwork of specialized monitoring tools. One platform might monitor databases, another cloud workloads, a third enterprise applications, and yet another the infrastructure itself. While each tool addresses a specific need, this fragmented approach introduces hidden costs that can undermine operational efficiency, inflate budgets, and slow response times when critical incidents occur.

NiCE VMware vSphere Management Pack 6 1 Walkthrough 2025Q4

The next generation of VMware monitoring with Microsoft SCOM is here! Watch the NiCE VMware vSphere Management Pack 6.1 walkthrough and see how we’ve re-architected VMware monitoring to be smarter, faster, and more secure. Native SCOM architecture – no more WMI or external services High availability & load balancing via SCOM Resource Pools Near real-time discovery of VMware changes for maximum accuracy Event-driven monitoring for faster, more reliable alerts Compliance & security monitoring built-in.