Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

NiCE Customer Quotes

In the contemporary business landscape, the need for efficient IT infrastructure monitoring is paramount to ensure smooth operations and maintain competitiveness. NiCE specializes in Management Packs tailored for Microsoft SCOM, offering comprehensive performance insights and scalability. Our customers consistently report benefits such as improved monitoring, seamless integration with SCOM, and proactive issue resolution.

Microsoft System Center Infrastructure Monitoring and Automation in Action

The IT landscape is currently evolving faster than ever before, and the move to cloud-based solutions has emerged as a game-changer for businesses looking to future proof their infrastructure. However, the move to cloud solutions is not always straightforward and comes with challenges due to changes in management access.
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Cost Benefits of Azure Monitor SCOM Managed Instance

Microsoft has just released the latest news regarding the cost structures for Azure Monitor SCOM Managed Instance. In this recent publication by Aakash Basavaraj on the Microsoft Tech Community, valuable insights have been shared on the benefits and cost-effectiveness of transitioning from the traditional System Center Operations Manager (SCOM) to the cloud-based Azure Monitor SCOM Managed Instance (SCOM MI). This blog post provides a condensed overview, highlighting key considerations and showcasing potential cost savings of up to 44%.

Microsoft System Center Infrastructure Monitoring and Automation in Action

Are you grappling with the complexity and time-consuming nature of identifying and resolving infrastructure issues? We understand the challenges that can arise, impacting service quality and efficiency. Join us for an insightful webinar, “Microsoft System Center | Infrastructure Monitoring and Automation in Action,” where we will unveil the power of NiCE and Kelverion in automating your infrastructure management.

Upgrade to SCOM 2022: Choosing between in-place upgrade and side-by-side installation

Upgrade to SCOM 2022: Choosing between in-place upgrade and side-by-side installation With mainstream support for SCOM 2019 ending on the 9th of April 2024, it is time to start planning for the upgrade to SCOM 2022. However, there are several factors to consider before making an upgrade. One of them is whether you should choose an in-place upgrade or a side-by-side installation. In this blog post, we aim to give you some important aspects to evaluate when making your decision.

NiCE Advanced URL Management Pack for Microsoft SCOM

NiCE Advanced URL Management Pack enables extended monitoring of https, certificates, response times, and much more. It is inspired by the URL Genie MP, bringing many more new features to the SCOM admin table. In this Use Case covering the NiCE Advanced URL Management Pack, a FinTech Provider specifically needed way more in-depth URL monitoring for several reasons, all of which are tied to enhancing the security, performance, and user experience of their services.

NiCE Unified Monitoring Management Pack for Microsoft SCOM

The Unified Monitoring Management Pack discovers other monitoring systems like Icinga, Nagios, and CheckMK and brings their alerts into SCOM for unified monitoring and alert management. A FinTech provided was faced with managing several monitoring tools, all of them required to run smooth operations.