BigCharts-R1: Enhanced Chart Reasoning with Visual Reinforcement Finetuning
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team.
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Analytics Plus webinar: Improve IT visibility with intelligent visual analytics
IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, master intelligent analyses that pave the way for insightful SRE dashboards and comprehensive compliance reporting.
Your Help Desk Can Be a Powerful Ally in Maintaining HIPAA Compliance
Each industry has standards and regulatory compliance concerns. The health care industry arguably has the most well-known, thanks to the Health Insurance and Portability Accountability Act (HIPAA) and its efforts to keep electronic protected health information (ePHI) safe. HIPAA compliance is essential for organizations that store, maintain or transmit ePHI and staying on top of HIPAA regulations can be challenging.
E6: Master changes and dodge risks with uniquely crafted change workflows [Cloud]
In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.
E5: Ask me anything (AMA) session with the ServiceDesk Plus team
In the fifth episode, we showcased all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where the following experts answered your queries.
Analytics Plus webinar: Unify IT data with powerful integrations and import capabilities
IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, discover the extensive list of growing integrations, and build a centralized repository of every operational KPI. Learn advanced import capabilities that improve data accuracy and ensure real-time insights.
Getting started with Freshdesk dashboards
Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!
Unifying Autoregressive and Diffusion-Based Language Models
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.
Stay on top of SSL/TLS certificate expiries with ServiceDesk Plus, powered by Key Manager Plus
Manage impending certificate expirations and vulnerabilities in real time through ServiceDesk Plus' integration with ManageEngine Key Manager Plus. With this integration, you can.
Unifying Autoregressive and Diffusion-Based Language Models
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.