Operations | Monitoring | ITSM | DevOps | Cloud

May 2023

Savour ITSM's perfect burger: People, processes and technology

“In this bleak world where technology has become a vital necessity, IT Service Management (ITSM) has become a key tool for many businesses.” It sounds like the introduction to a dystopian novel, doesn’t it? Easy, it’s not like that, today I didn’t get up very like Aldous Huxley. We will rather answer the question: What is ITSM exactly?

No more mistakes! Learn how to create strong, flawless software deployments with the help of automation

Friends, welcome to the world of software development! There have been more changes here in recent years than in Lady Gaga’s wardrobe during her Super Bowl halftime performance! You know, Agile, DevOps, the Cloud… These innovations have enabled organizations to develop and deploy software faster and more efficiently than ever before. One of the key DevOps practices is automated deployments.

Planning in customer service: manage emergencies caused by customers' poor planning

Have you ever heard the saying: “Poor planning on your part does not imply an emergency on my part”? But don’t worry, we’ve got you covered. In this articWell, let’s just say Bob Carter, the man who said it, was clearly not in the customer service business. When we talk about dealing with clients, poor planning on their part can quickly turn into an emergency on your part. And believe me, there’s nothing nice about an emergency with a client.

We tell you with lots of humor why monitoring your equipment is no laughing matter

Let’s face it, enough chit chat, without monitoring, your computer walks on a tightrope, 30 floors high and without safety net: a false movement and BAM! It’s over! Brains omelette for the pigeons of your neighborhood! Therefore, today, in the sacred and glaucous Pandora FMS blog, we bring you a series of testimonies, of real cases, sent by our esteemed users, where we ask them to tell us their miseries in exchange for taking the only moral possible.