Operations | Monitoring | ITSM | DevOps | Cloud

June 2021

The evolving role of the CIO: Shaping the future of work

The role of the chief information officer (CIO) continues to evolve in response to an always-changing business environment. Through its unique position among the C-suite, the CIO is a strategic adviser who has historically been a highly influential and prominent figure for important decision-making across the enterprise.

3 ways to manage digital risk in any organization

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.

How service provider Infosys delivers speed, efficiency

To drive agility, innovation, and excellence, businesses must continuously re-examine their processes. However, embracing new technologies and implementing fresh applications can be a complex and expensive operation. It can also distract attention from day-to-day business. That’s why more and more global companies turn to a managed service provider like Infosys, so we can take the strain.

4 ways ServiceNow, Google offer seamless multicloud workflows

Siddhartha Agarwal, managing director, SaaS partnerships and co-innovation, Google Cloud at Google, co-authored this blog. When organizations embrace cloud as a core component of their IT operations, they have options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds. More than 90% of enterprises have a multicloud strategy.

Return to the workplace: 4 steps to ensure business resilience

We’re beginning to see light at the end of the COVID-19 tunnel, and companies are rolling out their plans to return to the workplace. For those of us in business resilience (aka business continuity, incident management, or crisis management), it’s game on. However, the game has changed. Business resilience has traditionally been operationally focused—on site security, utilities, fire safety, natural disasters, and the like. In a post-COVID world, resilience is personal.

Service quality and the rising need for enterprise SRE

In its DevOps 2021 survey of global IT professionals, Enterprise Management Associates (EMA) found that 95% of organizations with highly successful DevOps initiatives were predominantly decentralized and purposefully becoming more so as fast as possible (see Figure 1). This decentralization of development and DevOps teams is making site reliability engineering (SRE) both critical and difficult to achieve.

3 ways to improve your enterprise IT security

You’ve undoubtedly heard the saying, “A chain is only as strong as its weakest link.” The same idea applies to your IT systems. They’re only as secure as their weakest vulnerability. No organization wants to fall victim to a cyberattack. These three ServiceNow webinars will help prepare you to boost your enterprise IT security and, ultimately, safeguard your business.

A cybersecurity journey: An airline's push to be digital-first

The airline industry faces years of uncertainty as the world recovers from the impact of COVID-19. Airlines will focus on operational efficiency and the means to adapt quickly to changing circumstances and new opportunities. Passengers may be required to carry a vaccine passport, most likely a digital solution, which could bring a host of data security complexity. For these reasons and more, Scandinavian Airlines System (SAS) aspires to be a digital-first airline.

Meeting Recordings app: Overcome Zoom fatigue and FOMO

The pandemic made Zoom ubiquitous. Everyone from preschoolers to CEOs use it to meet with others. Much of what we used to do by walking down the aisle, boarding a plane, or entering a classroom can now be handled on a Zoom call. Remote work has given rise to another trend: the fear of missing out (FOMO). At many companies, employees move from one Zoom meeting to another, forcing them to choose between Zoom fatigue and FOMO.

Project Portfolio Management: Creating project management excellence

Project managers are the link between programmers and designers and between sales and customers. As such, project managers have to understand the importance of efficient, automated business processes and be comfortable dealing with people. At Germany-based global IT services and consulting company T-Systems, we take project management seriously. That's why we have a dedicated project management committee and 1,700 full-time project managers.