Managing license keys can be unwieldy and time consuming. NinjaOne Star, Graham, is going to show us how to use NinjaOne to manage license keys, track and document usage like a ninja.

Technicians go through plenty of technical training, whether it's formal or on-the-job, but many overlook one of the most challenging parts of the job -- talking to users. Unfortunately, users are often contacting IT when something is wrong, which means they're stressed and have a tendency to take that out on the people just trying to help. In this stream, we talked with a few IT leaders to discuss how they train their team members to support users and make their organization fall in love with the IT team.